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Heralded as “one of the leading minds in the world of branding” by NPR and "the don of modern advertising" by The Times
with well-loved tales like Puss in Boots
we can’t anticipate all the crises of our lives
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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results Subclass_Alarm & Security Darren makes friends with theBecoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step by step guidance as Customer Service Training 101, this user friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service
