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From Conflict To Courage Subclass_ARCHITECTURE She's ready for even moreLeaders unintentionally mismanage conflict when they fall into patterns of what Marlene Chism calls "the Three As: " aggression, avoidance, and appeasing. "These coping mechanisms are ways human beings avoid the emotions that come with conflict, but in the end it's all avoidance," says Chism. In this book she shows how to fearlessly deal with conflict head on by expanding your conflict capacity. Conflict capacity is a combination of three elements.
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