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ada hati nak tambah lagi
This series aims to help students write creatively in composition writing
” - Nurin
Adakah adil buat Zandra untuk terseksa kerana kesalahan orang lain
and peep behind the clouds to see the Northern Lights glowing in the sky
Dealing with Difficult People (HBR Emotional Intelligence Series) Class_JUNIOR READER (5 ada hati nak tambah lagiLearn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their and your own emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make
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